Ordering & Shipping Information

Ordering online is fast and secure using either Visa, Mastercard or your Paypal account.  
Payments are processsed through HIH Services' Paypal account.  HIH Services is our parent company and handles all Topgate Farm accounting transactions.  You'll see this name on the back of all our products.
Once your order is complete, you will receive an e-mail confirmation of your payment from Paypal on behalf of HIH Services.  
We will e-mail a detailed receipt and a tracking number once your order has been shippped.
If you have any questions or concerns about your order, please e-mail us at
info@topgatefarm.com

Discounts :
 Don't forget to enter any applicable coupon codes in the coupon code box in your shopping cart.

Boxed Art Cards:  10% discount on orders of 4 or more boxed sets enter coupon code GDBA10

Note Cards:  15% discount on orders of 12 or more cards (2 or more boxed sets) enter coupon code NCAB15

RETAILERS:  Please provide your retailer coupon code at time of ordering.  
First time ordering?  Please contact us for your retailer number.

Turnaround : Your order will be shipped within 3 business days.  We'll e-mail a confirmation as soon as your order is shipped.   If there is an unforeseen event that delays the shipping of your order, you will be contacted and advised of the anticipated shipping date.

Out of stock : If an item is out of stock, we will contact you to let you know.  Art card printing is an individual process and current out of stock items can be printed within 7 days of receipt of your order.

Shipping costs:  We charge a flat shipping rate of 10% of the cost of your order (before taxes). Shipping is free on orders over $100.00.   Delivery times are 1 - 7 business days using Canada Post.  

Tracking and Insurance : Delivery confirmation and the ability to track your items online from start to finish and coverage up to $100 for loss or damage is included by Canada Post.
We'll arrange insurance on shipments over $100.00.

Returns : If you are not satisfied with your purchase, you can make a return anytime within 15 days of receipt of your order.  Before you return your purchase, please contact info@topgatefarm.com to let us know the reason for the return - this is for purposes of our quality control.  You will also receive a return number for your protection and to allow us to keep track of your return. We expect that all returned items will be in their original condition, unused and in original packaging.  If returned items are damaged in any way and therefore unsellable we regret they will not be accepted for return.  Upon inspection of returned goods, a refund will be issued in the same form as that used to make your purchase.  Return shipping costs are the reponsibility of the customer.